| Description: Responsible for providing excellent customer service, efficiently and accurately completing sales and service transactions at the cash wraps, as well as handle customer issues that may arise on the sales floor.
Takes ownership for enhancing the customer experience
Partners with selling and sales support associates to provide superior customer service (i.e., assist customers, answer phones)
Leverages technology in order to facilitate the customer experience
Completes customer transactions accurately and efficiently at point-of-sale
Executes consistent operational and selling processes (i.e., credit application process, ratchet repair program)
Optimizes credit, gift card, Shop Your Way Rewards and multi-channel opportunities (and, where applicable, Protection Agreements, Merchandise Replacement Agreements, and other miscellaneous income opportunities)
Educates customers on our Satisfaction Guaranteed return policy;
Assists in resolving customer issues
Assists with merchandise support tasks (i.e., fitting room maintenance, straightening merchandise) during non-peak hours
Adheres to merchandise protection standards
Uses basic internet navigation to access and print information/reports
Performs other duties as assigned
Basic reading, arithmetic, writing and oral communication skills
Basic internet navigation
EOE MINORITIES / FEMALES / PROTECTED VETERANS / DISABLED |
Jobs 4 Ellsworth 