Black Hills Corp- Operations Support Specialist (Spencer, IA)

Job Title: Operations Support Specialist  (31182)
Job Description:
Job Specifications 

PAY RANGE:     $19 – $26 per hour
Base pay is determined by the knowledge, skills and abilities of the applicant.

CLOSING DATE:    This position will close on October 30, 2017.

LOCATION:   Spencer, IA

PRIMARY FUNCTION:
Support the utility operations team with direct support for scheduling, entering customer information, documenting work and providing support for the team.

REPORTING RELATIONSHIP:  Operations Manager

ESSENTIAL JOB FUNCTIONS:

• Schedule daily work for service and operational employees and/or crews through scheduling tools (click).
• Monitor scheduling tools and provide support to Operations Supervisors with scheduling employees for PTO, training and appointments.
• Provide support for updating schedules on company intranet sites and community emergency plans.
• Submit requests to various agencies for facility locating (except in areas where this person is required to be the technician that will be excavating).
• Support meter issue investigations, processing meter changes and equipment orders.
• Assist with expense reporting, processing invoices, submit invoices for 3rd party damage and invoicing technical services.
• Assist in tracking contract deposits and refunds for customer construction. 
• Assist with scanning, filing and maintaining operations related materials and data entry into electronic systems.
• Provide support to Supervisor regarding customer matters.
• Assist with arranging meetings, ordering office supplies and provide support to Supervisor for building maintenance. 

ADDITIONAL RESPONSIBILITIES:

• Promote culture of safety, compliance, teamwork and continuous improvement.
• Support and manage special projects that may be assigned.
• Exercise appropriate level of independent judgment on Company proprietary and confidential matters.
• Provide support to other areas of the Company as requested or assigned.

WORKING RELATIONSHIPS:

• Maintain positive working relationships with all Company employees.

EXPERIENCE:

• Minimum 3 years of relevant experience required.
• Experience in a utility environment preferred.

EDUCATION:

• High school diploma or equivalent required.

KNOWLEDGE:

• Proficient knowledge of Microsoft Office programs.

SKILLS/ABILITY/OTHER CHARACTERISTICS:

• Ability to work effectively in a fast-paced, multi-task environment as a collaborative team member.
• Independent, well-organized, self-starter and able to adapt to change.
• Ability to develop and implement work processes which contribute to increased efficiencies.
• Ability to work independently as well as in a team environment.
• Outstanding verbal and written communication skills.
• Ability to accurately resolve customer complaints in a diplomatic and professional manner.
• Ability to handle and prioritize multiple projects.
• Strong interpersonal skills; ability to professionally interface with customers and individuals across the organization.
• Excellent organizational skills.
• Ability to understand and utilize continuous improvement tools and concepts.

PHYSICAL REQUIREMENTS:

• Must be able to perform the requirements of this position, with or without a reasonable accommodation.

The information contained in this position description describes the general nature and level of work being performed in this job.  This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. The incumbent is responsible for performing all duties in a safe and efficient manner in compliance with safe work procedures and safety regulations. This job description is not intended to constitute an offer or contract of employment.  Job descriptions may and do change periodically.  Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the collective bargaining unit agreement will apply.
We are an EEO employer

We offer an attractive salary based on qualifications with competitive benefits and a supportive professional work environment.

How to apply: Click here to apply

Black Hills Corp- Compliance Coordinator (Grimes, Council Bluffs, or Dubuque, IA)

Job Title: Compliance Coordinator  (31137)
Job Description:
Job Specifications 

SALARY RANGE:    $58,650 – $76,200
Base salary is determined by the knowledge, skills and abilities of the applicant.

CLOSING DATE:   This position will close on October 16, 2017.

LOCATION:      This position may be located in Grimes, Council Bluffs or Dubuque, IA.

PRIMARY FUNCTION:
Responsible for compliance of system records in relation to federal, state, and local regulations. Additionally responsible for the success of special compliance projects through the effective implementation of strategies, processes, procedures, plans of execution, and other duties as assigned.

REPORTING RELATIONSHIP:   Manager, DOT Compliance

ESSENTIAL JOB FUNCTIONS:

• Ensure proper and ongoing maintenance of systems records as they correlate to federal, state, and local compliance requirements.
• Own and successfully execute the full scope of compliance oversight.
• Continually work with operations management along with federal and state regulatory agencies as required through the normal course of business and during audits.
• Implement, and maintain regulatory compliance tracking systems, reports, and correspondence for state and federal agencies along with Company policies.
• Assist with development and revision of Gas O&M procedures along with other company standards as necessary.
• Work with operations management and their assigned personnel to address compliance issues.

ADDITIONAL RESPONSIBILITIES:

• Incident/accident notification to state and federal jurisdictional bodies
• Compliance education and communication liaison to local operations
• Damage prevention outreach
• Travel within geographic region (generally Arkansas, Colorado, Iowa, Kansas, Nebraska, and Wyoming) and occasionally out of the geographic region may be required including overnight and/or weekend travel

WORKING RELATIONSHIPS:

• Works closely with operations personnel at all levels
• Build and maintain relationships with state regulatory body representatives
• Work with remotely-located team to ensure standardization and consistency of process and procedures across utility

EXPERIENCE:

• Three (3) or more years of relevant professional natural gas experience or an equivalent combination of education and experience is required.
• Prior natural gas construction experience is preferred.
• Work experience within the utility industry is preferred.

EDUCATION:

• High school diploma or equivalent.
• Bachelor’s degree in relevant field is preferred.

KNOWLEDGE:

• Holds technical and business knowledge in multiple utility disciplines/processes.
• Moderate knowledge of Black Hills Energy procedures, federal rules and regulations as well as state rules affecting operational compliance.

SKILLS/ABILITY/OTHER CHARACTERISTICS:

• Under sensible supervision, perform work that is technical and varied in nature in accordance with federal regulations: Assists in the development of integrated solutions to resolve complex business issues. May follow guidance of more senior staff. Recommends changes in procedures. Operates with reasonable latitude for action or decision. Reviews overall compliance progress with management.
• Strong communication, presentation, database, and computer skills.
• Intermediate to advanced proficiency in Microsoft applications, including but not limited to Word, Outlook, PowerPoint, Excel, and Access.
• Develop and maintain a positive working relationship through effective written and verbal communication.
• Maintain a high regard for personal safety, for the safety of company assets and employees, and the general public.

SPECIAL REQUIREMENTS:

• Must possess and maintain a valid driver’s license and a driving record that is satisfactory to the company and its insurers.

PHYSICAL REQUIREMENTS:

• You must be able to perform the requirements of this position, with or without a reasonable accommodation.

The information contained in this position description describes the general nature and level of work being performed in this job.  This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. The incumbent is responsible for performing all duties in a safe and efficient manner in compliance with safe work procedures and safety regulations. This job description is not intended to constitute an offer or contract of employment.  Job descriptions may and do change periodically.  Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the collective bargaining unit agreement will apply.
We are an EEO Employer
We offer an attractive salary based on qualifications with competitive benefits and a supportive professional work environment.

How to apply: Click here to apply

Black Hills Corp- Manager, State Governmental Affairs (Grimes, IA)

Job Title: Manager, State Governmental Affairs  (30910)
Job Description:
Job Specifications 

SALARY RANGE:
Base salary is determined by the knowledge, skills and abilities of the applicant.

CLOSING DATE:   This position will close on June 4, 2017.

LOCATION:   Grimes, IA

PRIMARY FUNCTION:
Manage the governmental affairs policy and strategic legislative initiatives of Black Hills Corporation’s natural gas utilities and other business interests in Iowa; represent company’s interests before the state legislature and industry associations; inform management and employees of business units in Iowa of key legislative and public policy issues.

REPORTING RELATIONSHIP:   Senior Manager, Governmental Affairs

ESSENTIAL JOB FUNCTIONS: 

• Serve the governmental affairs needs of business unit in Iowa and the company as a whole, under the direction of Senior Manager of Governmental Affairs.
• Develop and execute a legislative strategy to advance Black Hills business goals and objectives.
• Monitor and analyze legislation impacting Black Hills; advise and inform Company officials of issues and positions.
• Develop and propose legislation as appropriate.
• Inform and influence elected officials to support Company positions, including through oral testimony before legislative committees, written and personal communication.
• Develop and maintain positive working relationships with state elected and key appointed officials and staff, including Governor, state legislators, congressional delegation and local officials.
• Work with state associations and other industry organizations to develop and pass legislation in line with Black Hills’ priorities.
• Develop and maintain position papers on designated issues impacting Black Hills.
• Participate in Black Hills Corporation Political Action Committee’s solicitation and distribution efforts; develop and execute strategies and tactics to meet PAC goals and objectives in Iowa.
• Inform, educate, and engage Black Hills employees in Iowa on key legislative, political, and public policy issues impacting the company.
• Participate in business unit operations and Governmental Affairs team functions and projects.
• Lead and manage internal cross-functional teams and external coalitions.
• Work collaboratively with the Company’s Community Affairs, Communications and other functions on meeting business objectives.
• Partner with the Company’s Regulatory and Operations functions to support company objectives before regulatory bodies.
• Manage other projects as necessary.

WORKING RELATIONSHIPS:

• Internal: Governmental Affairs, VP of Operations for Iowa, Operations management team, Community Affairs, Communications, Regulatory Affairs, Legal and other management teams.
• External: elected and appointed officials and staff, business and industry associations; state and community leaders; grassroots organizations.

EXPERIENCE:

• History of successful lobbying efforts.
• Minimum of five years of experience working in governmental affairs, communications, or public relations.
• Experience in the energy industry preferred.

EDUCATION:

• Bachelor’s degree required.

KNOWLEDGE:

• Knowledge of retail utility, electric, natural gas, oil, natural resource, environmental, and other energy and business issues.
• Knowledge of state legislative processes and procedures.
• Knowledge of Iowa governmental, political and economic characteristics.

SKILLS/ABILITY/OTHER CHARACTERISTICS:

• Personal drive, creativity, and initiative to create opportunities to influence public policy.
• Ability to analyze complex issues, interpret and communicate them in a concise, understandable format.
• Demonstrated strategic planning, critical thinking, and problem-solving skills.
• Excellent written and oral communication and persuasion skills.
• Dedicated team player and collaborator.
• Flexibility to travel regularly among Black Hills’ service territory locations within the state and out of state as needed.
• Ability to manage multiple projects.
• Commitment to meeting ethical business and personal standards.
• Personal drive, creativity, and initiative to create opportunities to influence public policy.
• Ability to analyze complex issues, interpret and communicate them in a concise, understandable format.

PHYSICAL REQUIREMENTS:

• You must be able to perform the requirements of this position, with or without a reasonable accommodation.

The information contained in this position description describes the general nature and level of work being performed in this job.  This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. The incumbent is responsible for performing all duties in a safe and efficient manner in compliance with safe work procedures and safety regulations. This job description is not intended to constitute an offer or contract of employment.  Job descriptions may and do change periodically.  Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the collective bargaining unit agreement will apply.

We are an EEO Employer
We offer an attractive salary based on qualifications with competitive benefits and a supportive professional work environment.

How to apply: Click here to apply

Black Hills Corp- Customer Solutions Representative (Grimes, IA)

Job Title: Customer Solutions Representative  (30515)
Job Description:
Job Specifications

PAY RANGE:   $63,900 – $79,850 (DOQ)

CLOSING DATE:   This position will close on August 10, 2016.

LOCATION:    Grimes, IA

PRIMARY FUNCTION: 

A leader who drives operating income growth in market segment by managing sales and marketing efforts in alignment with business units goals.

REPORTING RELATIONSHIP:    Manager, Customer Solutions

ESSENTIAL JOB FUNCTIONS:

• With expert knowledge of the market & territory, determines key opportunities & risks, then builds sales plans that provide customer solutions and profitable margin results; bottom-line responsibility for margin retention & growth in assigned territory segment.
• A champion for driving growth across organization in operating area.
• Drives growth by proactively developing and managing customer relationships, and by proactive monitoring of business conditions & activity.
• Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities.
• Identifies product improvements or new products/services by remaining current on industry trends, market activities, and competitors.
• Prepares reports by collecting, analyzing, and summarizing information.
• Maintains quality service by establishing and enforcing organization standards.
• Coordinate service follow-through with operations.
• Contributes to team effort by accomplishing related results as needed.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

ADDITIONAL RESPONSIBILITIES:

• Financial modeling and contract negotiations.
• Utilize a team approach with various internal and external partners to facilitate growth projects and gain efficiencies.
• Support community relations, economic development activities and industry favorable legislative initiatives.
• Special projects, analysis, and continuous improvement initiatives.

WORKING RELATIONSHIPS:

• Internal and external stakeholders of Black Hills Energy including customers and customer trade associates, and co-workers in various field and corporate functions such as operations, engineering, economic development etc.

EXPERIENCE:

• Experience in sales and related market segment knowledge.
• Experience in developing and launching new growth opportunities preferred (products, services, and other investments).
• Prior Utility experience a plus.
• Experience in customer care including key stakeholder relations.

EDUCATION:

• Bachelor’s degree or a combination of education and experience in a related field required.

KNOWLEDGE:

• Strong understanding of customer and market dynamics and requirements.
• Strong customer relationship qualities with great communication and interpersonal skills.
• Natural gas utilization, technologies, applications and service delivery principles.

SKILLS/ABILITY/OTHER CHARACTERISTICS:

• Proven sales ability and motivation to drive results.
• Project Management Skills.
• Strong human relations skills to build, maintain, and enhance relationships with a wide variety of stakeholders.

CERTIFICATIONS/CREDENTIALS:

• Must possess and maintain a valid driver’s license.

SPECIAL REQUIREMENTS:

• Involves travel, including some overnight.
• At times, flexible schedule needed to meet customer demands, project expectations or community and industry related events, conferences, exhibits.

PHYSICAL REQUIREMENTS:

• You must be able to perform the requirements of this position, with or without a reasonable accommodation.

The information contained in this position description describes the general nature and level of work being performed in this job.  This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. The incumbent is responsible for performing all duties in a safe and efficient manner in compliance with safe work procedures and safety regulations. This job description is not intended to constitute an offer or contract of employment.  Job descriptions may and do change periodically.  Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the collective bargaining unit agreement will apply.

EEO Employer, Race, Gender, Veterans, Disability

We offer an attractive salary based on qualifications with competitive benefits and a supportive professional work environment. How to apply: Click here to apply

Black Hills Corp- Customer Service Associate (Denison, IA)

Job Title: Customer Service Associate – Field  (30389) J
ob Description:
Job Specifications

PAY RANGE:     $16 – $25 per hour (DOQ)

CLOSING DATE:     This position will close on April 18, 2016.

LOCATION:    Denison, IA

PRIMARY FUNCTION:

Provide excellent customer service and response to customer inquiries made in person or over the telephone. Maintain customer information and related customer service activities in the Customer Information System.  Provide support to the Denison unit and the entire Western Iowa district (Council Bluffs, Denison and Spencer units).

REPORTING RELATIONSHIP:     Field Operations Supervisor

ESSENTIAL JOB FUNCTIONS:

• Accept and accurately process customer payments.
• Enter payments into CIS+ system and review reports.
• Resolve customer complaints, inquires and payment concerns.
• Perform credit and collection work via telephone.
• Effectively utilize specialized computer applications to make adjustments, review customers’ budget billing, set up new customer accounts, prepare accounts payable requests, etc.
• Promote Service Guard and other non-regulated products and services.
• Actively support the company’s safety culture and adhere to all safety rules, policies and procedures.
• Prepare reports.
• File paperwork and handle mail.
• Communicate via phone and e-mail.
• Other duties as assigned.

WORKING RELATIONSHIPS:

• Willingly assist customers and co-workers.
• Strive for continuous improvement for the work group and share best practices with other Customer Service Associates throughout the state.
• Actively participate in and support cross-training activities in locations with more than one Customer Service Associate.

EXPERIENCE:

• Two to five years of customer service experience.
• Previous cash handling and/or payment processing experience a plus.

EDUCATION:

• High school diploma or equivalent.

SKILLS/ABILITY/OTHER CHARACTERISTICS:

• Strong interpersonal and customer service skills.
• Demonstrated team approach for effective problem resolution.
• Ability to accurately resolve customer issues in a diplomatic and professional manner.
• Possession of a strong personal code of ethics, including maintaining confidentiality.
• Ability to partner and coordinate with others to accomplish project completion.
• Ability to initiate appropriate action in emergency response situations.
• Ability to adapt to and promote change.
• Effective verbal and written communications skills.
• Ability to function independently with minimal supervision.
• Ability to handle multiple tasks and adjust pace to meet deadlines.
• Attention to detail and ability to produce accurate work product.
• Working knowledge of Word, Excel, and PowerPoint.
• Demonstrated keyboard and computer skills.
• Ability to learn specialized computer skills.

SPECIAL REQUIREMENTS:

• Must possess a valid driver’s license.

PHYSICAL REQUIREMENTS:

You must be able to perform the requirements of this position, with or without a reasonable accommodation.

• Ability to carry supplies distances of 20 feet.
• Finger/hand dexterity to operate keyboard, telephone and 10 key calculator.
• Ability to grasp or handle office tools/supplies/accept payments.
• Ability to hear communications with clients and operations staff.  Ability to function without the use of lip reading (aid permitted).
• Ability to kneel, squat and crouch to complete general office duties.
• Ability to lift floor to waist, horizontal and waist to shoulder for stocking and/or retrieving supplies up to 50 pounds when needed.
• Ability to access supplies of minimal weight (less than 5 pounds) and use taller file cabinets.
• Ability to rotate and flex neck when assisting customers or working on projects as required.
• Ability to work with fluorescent lighting.
• Ability to push/pull force up to 40 pounds.
• Ability to sit for extended periods, bend forward, rotate in both directions to perform office duties.
• Ability to stand to perform duties as required.
• Ability to perform general office duties with clarity of speech, vision and walking.

The information contained in this position description describes the general nature and level of work being performed in this job.  This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. The incumbent is responsible for performing all duties in a safe and efficient manner in compliance with safe work procedures and safety regulations. This job description is not intended to constitute an offer or contract of employment.  Job descriptions may and do change periodically.

EEO Employer, Race, Gender, Veterans, Disability

We offer an attractive salary based on qualifications with competitive benefits and a supportive professional work environment. How to apply: Click here to apply

Black Hills Corp- Community Service Technician (Manchester, IA)

Job Title: Community Service Technician (UN204)  (30384)
Job Description:
Job Specifications

CLOSING DATE:   This position will close on April 18, 2016.

DISTRICT OFFICE:    Manchester, IA

WORK LOCATION:   Start work from a company assigned vehicle

CALL OUT AREA:   23 – Luxemburg

PRIMARY FUNCTION:

To provide complete customer service activities relative to sale, installation, repair and service of HVAC equipment in addition to a broad range of gas and electric appliances. Promote a positive Company image by residing and taking active part in events in the local community as designated by the Company. Also maintain Natural Gas Distribution system to provide safe, reliable, energy to both residential and commercial/industrial customers.

REPORTING RELATIONSHIP:   Operations Supervisor

RESIDENCY REQUIREMENT:   Must reside within the city limits of Guttenberg, IA.

WORK HOURS:

• Monday – Friday, 8:00 a.m. – 4:30 p.m.
• Subject to after hours on-call status during weekday, weekends, and holidays.

ESSENTIAL JOB FUNCTIONS:

• Install and repair HVAC equipment plus both gas and electric appliances for residential and commercial customers.  Visually examines appliances for defects, performs diagnostic tests applying mechanical, electrical and gas theory or principles to determine cause of malfunction; repairs, adjusts or replaces components.
• Promote customer acceptance of non-regulated company programs such as Service Guard products and services.
• Resolve unusual service problems and customer complaints, providing cost estimates and recommendations on complex or uncommon malfunctions of customer owned appliances.
• Promote the image of the Company within the local community by participating in local community government, civic events and in local service clubs as designated by the Company.
• Locate gas services and mains for construction projects.
• Performs leak detection and cathodic protection activities and installs domestic, commercial and industrial meters and pressure regulating equipment.
• When required, read customer meters on a scheduled basis, contact customers concerning collection of delinquent accounts and perform gas meter turn on and shut off activities in accordance with company policy.
• Provide requested after hours (on call) services as required.
• Respond to all emergency requests, i.e.:  reported gas leaks, suspected carbon monoxide, simulations, outages, etc., in accordance with Company policies and procedures.
• Install, remove and replace gas meters, perform line locates, leak survey repairs, turn-on and turn-off activities according to company policies and read meters as required.
• Attend safety meetings and other employee training as assigned.
• May participate in community relations activities.
• Perform other duties, which are similar, related or incidental to this position and may work as directed, in other activities that require skills of a higher classification if qualified, as per Article 15 Section 3.

EXPERIENCE:

• Three to five years appliance repair and/or HVAC installation & service or related experience.
• Experience/skills in gas and electric appliance repair.

EDUCATION:

• HVAC degree desirable.
• Formal Appliance repair or electric wiring diagram courses helpful.

KNOWLEDGE:

• Knowledge of principles of natural gas.
• Basic electricity knowledge.

SKILLS/ABILITY/OTHER CHARACTERISTICS:

• Ability to read and understand wiring diagrams and schematics.
• Mechanical skills.
• Strong HVAC repair skills.
• Good decision-making skills.
• Ability to use electronic instruments for the diagnosis of complicated appliance repair problems.
• Creative thinking on own with little supervision.
• Decision-making skills related to safe operation of natural gas distribution system.
• Strong customer relations skills related to maintain customer on our service program and to sell new products and services as they become available.

SPECIAL REQUIREMENTS:

• Must possess a valid driver’s license.  Position assignment may require CDL and/or Hazmat endorsement.

PHYSICAL REQUIREMENTS:

You must be able to perform the requirements of this position, with or without a reasonable accommodation.

• Can meet the physical demands of standing, walking, sitting, lifting, carrying, pushing, pulling, climbing, balancing, stooping, bending, kneeling, crouching, crawling, reaching, handling, feeling, talking, hearing, tasting/smelling, near and far acuity, depth perception, color vision and field of vision.
• Lifting – Continually under 15 lbs.; Frequently 15-30 lbs.; Occasionally 30+ lbs.; Carrying – Continually under 15 lbs.; Frequently 15-30 lbs.; Occasionally 30+ lbs; Occasionally side lifting.
• Lifting tools, equipment and appliances floor to waist, overhead, waist to shoulder.
• Prolonged loaded and unloaded forward flexion, extension, lateral flexion and rotation of the neck and spine are required.
• Reaching – occasionally above and below shoulder height.
• At times required to work on roof of buildings, climb ladders/stairs, crawl spaces, and attics. Ability to navigate uneven surfaces that may have clutter and debris.
• Must be adaptable to extreme temperature climates inside and outside.
• Ability to manipulate and grasp hand tools while in a repetitive motion.
• Ability to operate equipment.
• Ability to be fitted for use of a respirator.

The information contained in this position description describes the general nature and level of work being performed in this job.  This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. The incumbent is responsible for performing all duties in a safe and efficient manner in compliance with safe work procedures and safety regulations. This job description is not intended to constitute an offer or contract of employment.  Job descriptions may and do change periodically.  Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the collective bargaining unit agreement will apply.

EEO Employer, Race, Gender, Veterans, Disability

We offer an attractive salary based on qualifications with competitive benefits and a supportive professional work environment. How to apply: Click here to apply

Black Hills Corp- Operations Analyst ll (Grimes, IA)

Job Title: Operations Analyst II  (30383)
Job Description:
Job Specifications

PAY  RANGE:   $48,500 – $72,850 (DOQ)

CLOSING DATE:   This position will close on April 10, 2016.

LOCATION:     Grimes, IA

PRIMARY FUNCTION:

The operations analyst is a key member of the operations team, accomplishing business objectives by identifying and solving business problems, resulting in optimized state operating performance.  This person will work closely with the state leadership team by seeking out performance deficiencies and developing new best practices.  This position requires strong computer skills, attention to detail, positive professional attitude, and the ability to work in a team environment.

REPORTING RELATIONSHIP:     Vice President, Operations

ESSENTIAL JOB FUNCTIONS:

• Analyze and audit business practices, looking for deficiencies, failures and inefficiencies.
• Create models of each problem in effort to create solutions.
• Make recommendations and assist in the implementation of new / improved business practices.
• Evaluate implementation efforts, making adjustments as needed.
• Collaborate with management team and decision makers to identify and solve a variety of problems and to clarify management objectives.
• Collaborate with others in the organization to ensure successful implementation of chosen problem solutions.

ADDITIONAL RESPONSIBILITIES:

• Produce monthly key performance indicator reports with analysis of results.
• Create, maintain, and insist on a workplace environment that promotes diversity, safety, fair and equal treatment of employees, open communications and the highest standards of ethical behavior.

WORKING RELATIONSHIPS:

• Establish professional relationships and work effectively with other departments, utilities, trade allies, and industry and government representatives.
• Leaders within the state, including but not limited to VP, Director, Manager, Supervisor
• Financial managers and analysts
• Regulatory agencies.
• Internal and external customers
• Continuous improvement team.
• Utility engineering
• Information Technology

EXPERIENCE:

• 3 – 5 years of experience in utility operations required.

EDUCATION:

• Bachelor’s degree in accounting, finance, engineering or related field / equivalent work experience is required.

KNOWLEDGE:

• Analytical methods.
• Financial acumen.

SKILLS/ABILITY/OTHER CHARACTERISTICS:

• Exceptional math skills (statistics, calculus, etc.)
• Excellent problem solver.
• Strong attention to detail.
• Ability to not only point out what is not working, but also what is missing.
• Ability to gain credibility of peers and management leadership team.

PHYSICAL REQUIREMENTS:

• You must be able to perform the requirements of this position, with or without a reasonable accommodation.

The information contained in this position description describes the general nature and level of work being performed in this job.  This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. The incumbent is responsible for performing all duties in a safe and efficient manner in compliance with safe work procedures and safety regulations. This job description is not intended to constitute an offer or contract of employment.  Job descriptions may and do change periodically.  Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the collective bargaining unit agreement will apply.

EEO Employer, Race, Gender, Veterans, Disability

We offer an attractive salary based on qualifications with competitive benefits and a supportive professional work environment. How to apply: Click here to apply

Calhoun Communications, Inc.- Lead Wireless Network Technician (Sioux City, Iowa)

Calhoun Communications, Inc, located in Sioux City, Iowa, is an industry leader in the design, installation and maintenance of High Speed Wireless Networks and Microwave systems is currently accepting applications for the following position:

Lead Wireless Network Technician

This position requires the applicant to have experience with design, installation, and maintenance of Point to Point and Point to Point to Multipoint wireless networks, Point to Point licensed and unlicensed microwave system, indoor wireless LAN’s, and IP networks. Experience with Pathloss 5 and / or Micropath is preferred but not required. The qualified applicant should also possess good troubleshooting skills as well as mechanical skills. The ability to climb and perform installation of various antennas, cable, and mounting apparatus on antenna support structures such as towers, grain elevators, buildings, etc. is also preferred. Frequent travel is common and mainly on a weekly basis. Calhoun Communications, Inc. offers excellent benefits and a family type work atmosphere. Hourly wages are based on experience. Must have a valid driver’s license. Drug screening and background check is required. Calhoun Communications, Inc is an Equal Opportunity Employer.

Send Resume to:
Tony Carpenter
PO Box 3064
Sioux City, Iowa 51102
tonyc@calhouncommunications.com
Or apply in person
705 Douglas Street
Suite 540

Black Hills Corp- Service Technician (Newton, IA)

Job Title: Service Technician (UN204)  (30334)
Job Description:

CLOSING DATE:   This position will close on February 17, 2016.

DISTRICT OFFICE:   Newton, IA

WORK LOCATION:   Start work from a company assigned vehicle

CALL OUT AREA:      10 – Granger

PRIMARY FUNCTION:

To provide complete customer service activities relative to sale, installation, repair and service of HVAC equipment in addition to a broad range of gas and electric appliances.  Also maintain Natural Gas Distribution system to provide safe, reliable, energy to both residential and commercial/industrial customers.

REPORTING RELATIONSHIP:   Operations Supervisor

RESIDENCY REQUIREMENT:  Must reside within 20 miles of Granger, IA.

WORK HOURS:

• Monday – Friday, 8:00 a.m. – 4:30 p.m.
• Subject to after hours on-call status during weekday, weekends, and holidays.

ESSENTIAL JOB FUNCTIONS:

• Installs and repairs HVAC equipment plus both gas and electric appliances for residential and commercial customers.  Visually examines appliances for defects, performs diagnostic tests applying mechanical, electrical and gas theory or principles to determine cause of malfunction; repair, adjust or replace components.
• Promotes customer acceptance of non-regulated company programs such as Service Guard products and services.  Resolves unusual service problems and customer complaints, providing cost estimates and recommendations on complex or uncommon malfunctions of customer owned appliances.
• Locates gas services and mains for construction projects.  Performs leak detection and cathodic protection activities and installs domestic, commercial and industrial meters and pressure regulating equipment.
• When required, reads customer meters on a scheduled basis, contacts customers concerning collection of delinquent accounts and performs gas meter turn on and shut off activities in accordance with company policy.
• Provides requested after hours (on call) services as required.  Responds to all emergency requests, i.e.:  reported gas leaks, suspected carbon monoxide, simulations, outages, etc., in accordance with Company policies and procedures.
• Installs, removes and replaces gas meters, performs line locates, leak survey repairs, turn-on and turn-off activities according to company policies and reads meters as required.
• Attend safety meetings and other employee training as assigned.
• May participate in community relations activities.
• Performs other duties, which are similar, related or incidental to this position and may work as directed, in other activities that require skills of a higher classification if qualified, as per Article 15 Section 3.

EXPERIENCE:

• Three to five years appliance repair and/or HVAC installation & service or related experience.
• Experience/skills in gas and electric appliance repair.

EDUCATION:

• High school diploma or equivalent.
• HVAC degree desirable.
• Formal Appliance repair or electric wiring diagram courses helpful.

KNOWLEDGE:

• Knowledge of principles of natural gas.

SKILLS/ABILITY/OTHER CHARACTERISTICS:

• Ability to read and understand wiring diagrams and schematics
• Basic electricity knowledge.
• Mechanical skills.
• Strong HVAC repair skills.
• Good decision-making skills.
• Ability to use electronic instruments for the diagnosis of complicated appliance repair problems.
• Creative thinking on own with little supervision.
• Decision-making skills related to safe operation of natural gas distribution system.
• Strong customer relations skills related to maintain customer on our service program and to sell new products and services as they become available.

SPECIAL REQUIREMENTS:

• Must possess a valid driver’s license.  Position assignment may require CDL and/or Hazmat endorsement.

PHYSICAL REQUIREMENTS:

You must be able to perform the requirements of this position, with or without a reasonable accommodation.

• Can meet the physical demands of standing, walking, sitting, lifting, carrying, pushing, pulling, climbing, balancing, stooping, bending, kneeling, crouching, crawling, reaching, handling, feeling, talking, hearing, tasting/smelling, near and far acuity, depth perception, color vision and field of vision.
• Lifting – Continually under 15 lbs.; Frequently 15-30 lbs.; Occasionally 30+ lbs.; Carrying – Continually under 15 lbs.; Frequently 15-30 lbs.; Occasionally 30+ lbs; Occasionally side lifting.
• Lifting tools, equipment and appliances floor to waist, overhead, waist to shoulder.
• Prolonged loaded and unloaded forward flexion, extension, lateral flexion and rotation of the neck and spine are required.
• Reaching – Rarely at shoulder height.
• At times required to work on roof of buildings, climb ladders/stairs, crawl spaces, and attics. Ability to navigate uneven surfaces that may have clutter and debris.
• Must be adaptable to extreme temperature climates inside and outside.
• Ability to manipulate and grasp hand tools while in a repetitive motion.
• Ability to operate equipment.
• Ability to be fitted for a use of respirator.

The information contained in this position description describes the general nature and level of work being performed in this job.  This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. The incumbent is responsible for performing all duties in a safe and efficient manner in compliance with safe work procedures and safety regulations. This job description is not intended to constitute an offer or contract of employment.  Job descriptions may and do change periodically.  Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the collective bargaining unit agreement will apply.

EEO Employer, Race, Gender, Veterans, Disability

We offer an attractive salary based on qualifications with competitive benefits and a supportive professional work environment. How to apply: Click here to apply